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LPM Virtual Services, LLC

Building Bridges & Forming Futures

Telehealth Network Support

What to Expect As An Agent

  • Assisting new or existing patients in a friendly courteous manner when processing requests for consultations with physicians.
  • Assisting patients to reset their login/passwords, troubleshoot their profile and mobile app and if need be, escalate to create ticket in
  • Salesforce for client.
  • Making callbacks using the outbound procedure when required by client or patient as a follow up.
  • Your agents will need to be very familiar with HIPAA and other applicable healthcare laws and regulations. The client requires completion of certain healthcare modules each year in order to remain on the program
  • Registering new patients on the the client service through the patient’s affiliation or organization

Capabilities of Top Performing Agents for this Program

  • Deliver fluent written and verbal English
  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Skill and efficiency in writing and verbal communication
  • Knowledgeable, friendly and eloquent customer service
  • Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:

Macs must have an Ethernet port

Mac Book Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher.

4 GB of RAM or better Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week

365 days

8:00 AM EST 11 :00 PM EST

Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday or a combination of both. 

Starting Pay: $11.50 per hour 

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