LPM Virtual Services, LLC

Building Bridges & Forming Futures

Luxury Cruise Line

What to Expect As An Agent

  • Inbound calls for assistance with booking a cruise from client’s customers.
  • Inbound calls for assistance with cruise specific questions, quotes and more!
  • Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
  • Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

Capabilities of Top Performing Agents for this Program

  • Deliver fluent written and verbal English
  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Skill and efficiency in writing and verbal communication
  • Knowledgeable, friendly and eloquent customer service
  • Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:

Macs must have an Ethernet port

Mac Book Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher.

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week

24 hours per day

365 days per year

Client requests agents service 20 hours per week, (5 hours) required on a Saturday or Sunday, or a combination of both.

Starting Pay: $9.00 per hour (Customer Service)

For Sales: $2.00 per net booking

                     $1.00 per VPP

                     $0.50 per B+

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