Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

LPM Virtual Services, LLC

Building Bridges & Forming Futures

LPM Lounge

LPM Lounge

Customer Service is Now Customer Care

Posted on April 15, 2020 at 1:30 AM


This article explains how customer service has changed into

customer care. The successful restaurants always knew this.

 

 

As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy. As we live in a high tech-high button touch environment, many personal contacts have been decreased making each customer interaction more important than ever to corporate imagery. For example, if you call for computer tech support, the representative often makes it a point to address you by first name. If it’s the bank credit card company, they may ask “How are you doing today?” This makes the customer feel less like a number and more like a human being.

 

The successful restauranteurs always took service one step further towards “care” because they understood restaurant customer service literally involves the immediate health of the patron-- more so than any other industry (except for healthcare industry itself). A recent survey asked diners why they went out to eat and the main response was “to feel good.” (After all, the word “restaurant” has French origins meaning “to restore”;). As a waiter for many years, I felt my job was to restore humanity, especially to diners arriving from a stressed out day.

 

In my past dining room work experiences, I remember certain actions lifting service to this higher level of “care.” One time a customer requested margarine that wasn’t available in the restaurant. The owner walked across the street to the grocery purchased the margarine and brought it tableside. The patron was delighted. There was a regular customer (diabetic) who always got immediate attention with some kind of bread or crackers to keep from feeling feint before her food arrived. If there was a baby present at a table, our staff ensured their food would come out as soon as possible to pacify. These kinds of actions create a lasting positive image for any company or establishment. The owner cared about his guests and it permeated thru the dining room and staff -- even after he left to open other restaurants for the company.

 

 

Customer Service involves major 3 points:

 

1) Care and Concern for the Customer

2) Spontaneity and Flexibility of frontline workers which enhances the ability for on-the-spot problem-solving.

3) Recovery- making things right with the customer when the process has gone astray.

 

These 3 points should always be highlighted in any customer service training program. If they are kept in mind, then quality service will occur.

 

Categories: Grow your business, Customer Support Strategies, Working from home

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

6220 Comments

Reply Michaellig
7:47 PM on June 29, 2022 
vermox price in south africa
Reply MaryGeart
7:05 PM on June 29, 2022 
how to order propecia online retino 0.25 purchase generic valtrex online can i buy orlistat over the counter generic avodart 2015 gabapentin without a prescription
Reply EAspichems
12:26 PM on June 29, 2022 
pharmacie lafayette arras pharmacie de garde frejus pharmacie almeida argenteuil , pharmacie villeneuve avignon pharmacie evreux , pharmacie aix en provence en ligne pharmacie lafayette jean jaures toulouse pharmacie auchan dunkerque Autodesk Vehicle Tracking 2018 prix, Autodesk Vehicle Tracking 2018 prix
url=https://www.bark.com/fr/fr/company/logiciel-autodesk-vehicle
-tracking-2018-au-meilleur-prix-autodesk-vehicle-tracking-2018-pr
ix/6911K/# says...

Prix des licences Autodesk Vehicle Tracking 2018
Prix des licences Autodesk Vehicle Tracking 2018 Ou acheter Autodesk Vehicle Tracking 2018 au meilleur prix. therapie manuelle orthopedique pharmacie avignon poste Acheter Autodesk AutoCAD LT en ligne, Autodesk AutoCAD LT prix Belgique
url=https://www.bark.com/fr/fr/company/acheter-autodesk-autocad-
lt-en-belgique-acheter-autodesk-autocad-lt-en-ligne/ZEYlX/# says...

Recherche Autodesk AutoCAD LT moins cher
Acheter Autodesk AutoCAD LT en Belgique Recherche Autodesk AutoCAD LT moins cher. therapies cognitivo comportementales strasbourg medicaments traduction , pharmacie strasbourg therapies manuelles Achat Photoshop Lightroom CC pas cher, Ou acheter Photoshop Lightroom CC au meilleur prix
url=https://www.crackedracquets.com/forums/topic/logiciel-photos
hop-lightroom-cc-au-meilleur-prix/# says...

Achetez la Photoshop Lightroom CC moins ch??re
Photoshop Lightroom CC bon march?© Achat Photoshop Lightroom CC pas cher. therapie comportementale et cognitive wikipedia therapies comportementales et cognitives en 37 notions .
Reply EAspichean
11:52 AM on June 29, 2022 
pharmacie lafayette amiens orthopedie medicaments urgence reanimation pdf therapie de couple toulon , pharmacie boticinal avignon pharmacie de garde marseille nuit castellane , pharmacie palette tholonet aix en provence pharmacie bourges centre pharmacie maarek boulogne billancourt iSkysoft DVD Creator 3 vente en ligne, Recherche iSkysoft DVD Creator 3 moins cher
url=https://www.crackedracquets.com/forums/topic/ou-acheter-du-i
skysoft-dvd-creator-3/# says...

Recherche iSkysoft DVD Creator 3 moins cher
iSkysoft DVD Creator 3 prix Achat iSkysoft DVD Creator 3 pas cher. pharmacie lafayette europe pharmacie de garde marseille 24 novembre 2019 Achat Amoxil 250 mg bon march?©, Amoxil livraison rapide
url=https://www.bark.com/fr/fr/company/amoxil-prix-sans-ordonnan
ce-achat-amoxil-250-mg-bon-march/ME1QP/# says...

Amoxil Canada sans ordonnance
Amoxil sans ordonnance en ligne Amoxil Canada sans ordonnance. pharmacie ouverte jusqu'?  22h therapie de couple quimper , pharmacie en ligne drive therapie de couple joliette Cefadroxil livraison rapide, Achat Cefadroxil 250 mg bon march?©
url=https://roundme.com/@cefadroxil1024/about# says...
Cefadroxil prix sans ordonnance, Cefadroxil livraison rapide
Cefadroxil livraison rapide Cefadroxil prix sans ordonnance. pharmacie elsie bordeaux formation therapies breves lille .
Reply EAspicheim
11:28 AM on June 29, 2022 
pharmacie illkirch pharmacie lafayette agen traitement impetigo , pharmacie auchan fontenay sous bois pharmacie en ligne la roche sur yon , therapie de couple vaud pharmacie en ligne dijon pharmacie en ligne livraison gratuite Premarin prix Suisse, Achat Premarin comprim?© bon march?©
url=https://www.bark.com/fr/fr/company/premarin-sans-ordonnance-
en-ligne-premarin-prix-suisse/qbVAD/# says...

Premarin prix sans ordonnance
Premarin comprim?© acheter Premarin livraison rapide. therapie cognitivo comportementale valence pharmacie de garde caen Achat Actos 45 mg bon march?©, Actos Belgique sans ordonnance
url=https://www.bark.com/fr/fr/company/actos-45-mg-acheter-achat
-actos-45-mg-bon-march/OEdJz/# says...

Actos livraison rapide
Actos prix Belgique Actos livraison rapide. pharmacie beauvais dimanche pharmacie en ligne cialis , act therapy depression pharmacie de garde la ciotat Acheter licence Autodesk 3ds Max, Acheter Autodesk 3ds Max en Belgique
url=https://www.bark.com/fr/fr/company/acheter-licence-autodesk-
3ds-max-autodesk-3ds-max-prix-belgique/09Qj4/# says...

Ou acheter du Autodesk 3ds Max
Autodesk 3ds Max bon march?© Prix des licences Autodesk 3ds Max. pharmacie de garde marseille cours saint louis pharmacie auchan englos .
Reply EAspichegr
11:10 AM on June 29, 2022 
pharmacie guyader brest pharmacie ouverte a proximite pharmacie lafayette avenue des etats unis , pharmacie de garde khemisset aujourd'hui therapies cognitivo-comportementales (tcc) , therapies psychomotrices et recherches pharmacie en ligne jean coutu pharmacie trigona bourges Achetez la AutoCAD LT 2016 moins ch??re, Logiciel AutoCAD LT 2016 au meilleur prix AutoCAD LT 2016 vente en ligne Ou acheter du AutoCAD LT 2016 AutoCAD LT 2016 bon march?©. therapie quantique avis pharmacie ile beaulieu nantes Achat Progesterone 200 mg bon march?©, Progesterone 200 mg acheter Progesterone livraison rapide Progesterone sans ordonnance en ligne Progesterone livraison rapide. pharmacie de garde chartreux marseille therapies douces , pharmacie lafayette jeu concours institut therapie comportementale et cognitive Ou acheter du Chief Architect Premier, Achat Chief Architect Premier pas cher Ou acheter du Chief Architect Premier Ou acheter Chief Architect Premier au meilleur prix Ou acheter du Chief Architect Premier. pharmacie guyader brest pharmacie centre leclerc wattrelos .
Reply JasonGeart
9:36 AM on June 29, 2022 
zofran uk
Reply bape clothing
9:15 AM on June 29, 2022 
I am just writing to let you be aware of of the brilliant discovery my friend's daughter enjoyed going through the blog. She even learned so many issues, with the inclusion of how it is like to possess an amazing coaching heart to have the others just completely grasp specific very confusing topics. You truly did more than readers' expected results. Thank you for presenting those useful, safe, edifying and cool tips about this topic to Tanya.
bape clothing http://www.bapesonline.com
Reply jordan 11
9:15 AM on June 29, 2022 
My husband and i felt so glad Michael could round up his reports with the ideas he had while using the weblog. It is now and again perplexing to just possibly be giving out tricks some other people could have been making money from. And now we recognize we now have the website owner to thank for that. The entire illustrations you have made, the simple web site menu, the relationships your site help to engender - it's got most fabulous, and it's facilitating our son in addition to our family feel that that subject matter is thrilling, which is certainly quite vital. Thank you for all!
jordan 11 http://www.jordan11retro.us.com
Reply moncler
9:15 AM on June 29, 2022 
Thanks for your whole work on this website. My niece delights in working on investigation and it is simple to grasp why. All of us notice all regarding the powerful ways you create very helpful items on the blog and attract contribution from people about this point and our girl is without question studying a whole lot. Take pleasure in the remaining portion of the new year. You're performing a wonderful job.
moncler http://www.monclersoutletstore.com
Reply supreme hoodie
9:15 AM on June 29, 2022 
Thanks for every one of your hard work on this web page. Kim really loves setting aside time for research and it's simple to grasp why. I know all concerning the dynamic tactic you create practical tips and tricks through the blog and welcome contribution from some others on the content while our own child is undoubtedly becoming educated a whole lot. Have fun with the rest of the new year. You're the one conducting a glorious job.
supreme hoodie http://www.supremes-clothing.com
Reply supreme outlet
9:15 AM on June 29, 2022 
Thank you so much for giving everyone an extraordinarily special possiblity to read critical reviews from this website. It is often very great plus jam-packed with a lot of fun for me and my office acquaintances to visit your blog particularly 3 times every week to read the latest guides you have got. And of course, I'm so usually motivated with the awesome concepts served by you. Some two ideas on this page are truly the most efficient we've had.
supreme outlet http://www.supremeclothingstore.com
Reply golden goose sneakers
9:15 AM on June 29, 2022 
I am only writing to make you be aware of of the terrific discovery my wife's child experienced going through your web site. She learned a good number of issues, most notably what it's like to possess a wonderful giving style to have the rest just understand selected specialized matters. You actually did more than readers' desires. I appreciate you for supplying the warm and friendly, dependable, informative as well as unique tips on your topic to Lizeth.
golden goose sneakers http://www.goldengoosesneakers.us.com
Reply supreme
9:15 AM on June 29, 2022 
I simply wanted to construct a word in order to say thanks to you for all the remarkable tips and tricks you are showing on this website. My considerable internet investigation has now been paid with good information to share with my close friends. I 'd claim that most of us website visitors are undeniably blessed to dwell in a really good network with many awesome professionals with very helpful tips. I feel pretty happy to have seen the web pages and look forward to plenty of more enjoyable times reading here. Thank you once more for everything.
supreme http://www.supremes.us.org
Reply giannis antetokounmpo shoes
9:15 AM on June 29, 2022 
My husband and i were so satisfied Michael could do his reports while using the precious recommendations he gained from your very own web site. It's not at all simplistic to just be giving out strategies most people might have been selling. And we also take into account we have you to appreciate for that. The entire explanations you have made, the easy blog navigation, the relationships you can help create - it is most fabulous, and it's facilitating our son and the family recognize that that concept is excellent, which is certainly quite fundamental. Thanks for the whole lot!
giannis antetokounmpo shoes http://www.giannisantetokounmposhoes.us
Reply jordan shoes
9:15 AM on June 29, 2022 
I and also my pals appeared to be checking out the great items located on the blog and so at once got a horrible feeling I never expressed respect to the web blog owner for those strategies. All of the people had been absolutely very interested to study all of them and already have in reality been making the most of those things. I appreciate you for turning out to be so kind as well as for utilizing varieties of outstanding ideas millions of individuals are really eager to know about. My personal honest apologies for not saying thanks to sooner.
jordan shoes http://www.jordan12.us.com
Reply curry 7 shoes
9:14 AM on June 29, 2022 
I actually wanted to write down a quick word to be able to express gratitude to you for all of the amazing steps you are showing here. My time consuming internet look up has finally been rewarded with good quality insight to write about with my colleagues. I would believe that we website visitors are definitely endowed to dwell in a fine website with many special individuals with valuable strategies. I feel rather privileged to have used your webpage and look forward to some more excellent minutes reading here. Thanks once again for everything.
curry 7 shoes http://www.curry-7.com
Reply EAspichebc
6:43 AM on June 29, 2022 
pharmacie en ligne oscillococcinum therapie quantique avis pharmacie zac bank , therapies comportementales et cognitives livre pharmacie neuville olivier amiens , pharmacie beauvais dimanche pharmacie beauvais garde traitement gastro Acheter Microsoft Project 2016 en ligne, Ou acheter du Microsoft Project 2016 Microsoft Project 2016 achat en ligne Belgique, Acheter Microsoft Project 2016 en ligne Ou acheter Microsoft Project 2016 au meilleur prix Acheter Microsoft Project 2016 en Belgique. pharmacie de garde voiron pharmacie angers pasteur Recherche Slysoft AnyDVD HD 7 moins cher, Prix des licences Slysoft AnyDVD HD 7 Slysoft AnyDVD HD 7 achat en ligne France Acheter licence Slysoft AnyDVD HD 7 Achetez la Slysoft AnyDVD HD 7 moins ch??re. pharmacie de garde wittenheim pharmacie beauvais en ligne , pharmacie ouverte bordeaux pharmacie monguillon brest Acheter SolidCAM 2017 en Suisse, Prix des licences SolidCAM 2017 Achetez la SolidCAM 2017 moins ch??re Acheter licence SolidCAM 2017 SolidCAM 2017 vente en ligne. therapies autisme pharmacie issoire .
Reply EAspichegd
5:22 AM on June 29, 2022 
therapie de couple lyon pharmacie de garde haute corse medicaments en anglais , medicaments hyperkaliemiants pharmacie cap nord bourges horaires , pharmacie argenteuil guetta therapies breves avignon therapies quantiques aix en provence Logiciel AutoCAD LT 2021 ?  vendre, Recherche AutoCAD LT 2021 moins cher AutoCAD LT 2021 vente en ligne AutoCAD LT 2021 vente en ligne Acheter licence AutoCAD LT 2021. pharmacie khun pharmacie rue filaterie annecy Ou acheter du Pinnacle Studio 14 Ultimate Collection, Logiciel Pinnacle Studio 14 Ultimate Collection ?  vendre Prix des licences Pinnacle Studio 14 Ultimate Collection Acheter Pinnacle Studio 14 Ultimate Collection en ligne Achetez la Pinnacle Studio 14 Ultimate Collection moins ch??re. pharmacie angers centre pharmacie brest verdun , pharmacie brest kergaradec pharmacie angers lafayette Retin-A prix France, Retin-A cr??me acheter Retin-A France sans ordonnance Retin-A livraison rapide Retin-A France sans ordonnance. ouverture pharmacie bourges pharmacie angers st serge .
Reply supreme new york
4:15 AM on June 29, 2022 
I intended to write you one very small observation to give thanks yet again over the spectacular opinions you've documented on this site. This has been really unbelievably generous with you to provide unhampered all a number of us could have marketed as an e-book to help make some profit for their own end, particularly given that you could have done it if you ever desired. The thoughts additionally worked as a easy way to be aware that some people have the same passion similar to mine to know significantly more when considering this condition. I'm certain there are a lot more pleasurable opportunities in the future for individuals that look over your blog post.
supreme new york http://www.supremes.us.org