Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

LPM Virtual Services, LLC

Building Bridges & Forming Futures

LPM Lounge

LPM Lounge

Customer Service is Now Customer Care

Posted on April 15, 2020 at 1:30 AM


This article explains how customer service has changed into

customer care. The successful restaurants always knew this.

 

 

As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy. As we live in a high tech-high button touch environment, many personal contacts have been decreased making each customer interaction more important than ever to corporate imagery. For example, if you call for computer tech support, the representative often makes it a point to address you by first name. If it’s the bank credit card company, they may ask “How are you doing today?” This makes the customer feel less like a number and more like a human being.

 

The successful restauranteurs always took service one step further towards “care” because they understood restaurant customer service literally involves the immediate health of the patron-- more so than any other industry (except for healthcare industry itself). A recent survey asked diners why they went out to eat and the main response was “to feel good.” (After all, the word “restaurant” has French origins meaning “to restore”;). As a waiter for many years, I felt my job was to restore humanity, especially to diners arriving from a stressed out day.

 

In my past dining room work experiences, I remember certain actions lifting service to this higher level of “care.” One time a customer requested margarine that wasn’t available in the restaurant. The owner walked across the street to the grocery purchased the margarine and brought it tableside. The patron was delighted. There was a regular customer (diabetic) who always got immediate attention with some kind of bread or crackers to keep from feeling feint before her food arrived. If there was a baby present at a table, our staff ensured their food would come out as soon as possible to pacify. These kinds of actions create a lasting positive image for any company or establishment. The owner cared about his guests and it permeated thru the dining room and staff -- even after he left to open other restaurants for the company.

 

 

Customer Service involves major 3 points:

 

1) Care and Concern for the Customer

2) Spontaneity and Flexibility of frontline workers which enhances the ability for on-the-spot problem-solving.

3) Recovery- making things right with the customer when the process has gone astray.

 

These 3 points should always be highlighted in any customer service training program. If they are kept in mind, then quality service will occur.

 

Categories: Grow your business, Customer Support Strategies, Working from home

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

10866 Comments

Reply JasonGeart
9:39 PM on September 15, 2021 
buy online sildenafil
Reply TeoGeart
7:45 PM on September 15, 2021 
sildenafil tablet brand name canadian pharmacy generic viagra buy cialis soft tabs
Reply ZakGeart
4:09 PM on September 15, 2021 
canadianpharmacy com online modafinil pharmacy cialis 5 mg discount coupon canadian pharmacy viagra 100
Reply TedGeart
12:16 PM on September 15, 2021 
citalopram india cafergot uk purchase cialis in mexico buy cheap viagra viagra 25mg online
Reply JasonGeart
11:30 AM on September 15, 2021 
sildenafil
Reply PaulGeart
7:25 AM on September 15, 2021 
viagra by mail
Reply MaryGeart
2:45 AM on September 15, 2021 
sildenafil 20 mg without a prescription
Reply LisaGeart
12:48 AM on September 15, 2021 
ivermectin tablets
Reply TeoGeart
11:28 PM on September 14, 2021 
furosemide tablets online can i buy viagra over the counter in australia strattera without prescription stromectol cream buy ivermectin stromectol buy viagra cheap online
Reply UgoGeart
7:22 PM on September 14, 2021 
where to buy generic cialis online safely sildenafil generic mexico ivermectin 4 mg cheap canadian viagra online cialis for sale in india where to buy cialis online cheap buy motilium us ivermectin over the counter
Reply CarlGeart
2:19 PM on September 14, 2021 
buy sildenafil 100mg uk
Reply YonGeart
12:14 PM on September 14, 2021 
price of ivermectin liquid usa viagra over the counter trental 100 mg tablets cialis brand online tadalafil canada online pharmacy buy cialis cheap online viagra cream buy online tadalafil generic cost
Reply AshGeart
11:54 AM on September 14, 2021 
legitimate online pharmacy tadacip paypal can you buy prednisolone over the counter in australia discount viagra for sale viagra generic otc
Reply YonGeart
4:44 AM on September 14, 2021 
buy cialis 20mg tablets albuterol 5 mg tadalafil online united states mail pharmacy cost of ivermectin
Reply AlanGeart
1:13 AM on September 14, 2021 
generic cialis otc
Reply KiaGeart
1:10 AM on September 14, 2021 
stromectol 12mg online
Reply TedGeart
1:03 AM on September 14, 2021 
can i buy azithromycin over the counter uk finpecia modafinil cost uk
Reply KiaGeart
4:25 PM on September 13, 2021 
glucophage 100 mg tablet
Reply AlanGeart
11:35 AM on September 13, 2021 
how much should viagra cost
Reply UgoGeart
11:18 AM on September 13, 2021 
where can i get provigil online aurogra 100 online canadian cialis 20 mg online canadian pharmacy viagra how to get sildenafil