Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

LPM Virtual Services, LLC

Building Bridges & Forming Futures

LPM Lounge

LPM Lounge

Customer Service is Now Customer Care

Posted on April 15, 2020 at 1:30 AM


This article explains how customer service has changed into

customer care. The successful restaurants always knew this.

 

 

As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy. As we live in a high tech-high button touch environment, many personal contacts have been decreased making each customer interaction more important than ever to corporate imagery. For example, if you call for computer tech support, the representative often makes it a point to address you by first name. If it’s the bank credit card company, they may ask “How are you doing today?” This makes the customer feel less like a number and more like a human being.

 

The successful restauranteurs always took service one step further towards “care” because they understood restaurant customer service literally involves the immediate health of the patron-- more so than any other industry (except for healthcare industry itself). A recent survey asked diners why they went out to eat and the main response was “to feel good.” (After all, the word “restaurant” has French origins meaning “to restore”;). As a waiter for many years, I felt my job was to restore humanity, especially to diners arriving from a stressed out day.

 

In my past dining room work experiences, I remember certain actions lifting service to this higher level of “care.” One time a customer requested margarine that wasn’t available in the restaurant. The owner walked across the street to the grocery purchased the margarine and brought it tableside. The patron was delighted. There was a regular customer (diabetic) who always got immediate attention with some kind of bread or crackers to keep from feeling feint before her food arrived. If there was a baby present at a table, our staff ensured their food would come out as soon as possible to pacify. These kinds of actions create a lasting positive image for any company or establishment. The owner cared about his guests and it permeated thru the dining room and staff -- even after he left to open other restaurants for the company.

 

 

Customer Service involves major 3 points:

 

1) Care and Concern for the Customer

2) Spontaneity and Flexibility of frontline workers which enhances the ability for on-the-spot problem-solving.

3) Recovery- making things right with the customer when the process has gone astray.

 

These 3 points should always be highlighted in any customer service training program. If they are kept in mind, then quality service will occur.

 

Categories: Grow your business, Customer Support Strategies, Working from home

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

2105 Comments

Reply FthtJocky
7:51 AM on October 9, 2021 
viagra risque sante bitkisel viagra yap?m?
Reply DnyuSaupt
5:59 AM on October 9, 2021 
utilisation du viagra 100 el viagra es vasoconstrictor
Reply golden goose
3:07 AM on October 8, 2021 
I and my pals came reviewing the nice recommendations found on your website then then got a horrible feeling I never expressed respect to you for those techniques. All the people came totally glad to see all of them and already have without a doubt been enjoying these things. Appreciate your truly being so kind and then for going for these kinds of terrific subjects millions of individuals are really wanting to discover. Our sincere regret for not expressing appreciation to sooner.
golden goose http://www.goldengoose-outlet.us.com
Reply kyrie 6
3:07 AM on October 8, 2021 
I definitely wanted to jot down a comment to thank you for some of the great guidelines you are placing here. My extended internet search has now been paid with wonderful facts and techniques to go over with my company. I would tell you that most of us website visitors actually are unquestionably fortunate to live in a good website with so many marvellous individuals with very beneficial plans. I feel somewhat grateful to have discovered the weblog and look forward to plenty of more awesome minutes reading here. Thanks a lot once more for everything.
kyrie 6 http://www.kyrie-6.com
Reply yeezys
3:07 AM on October 8, 2021 
I must express my affection for your kindness for folks that should have help with this one concept. Your real commitment to passing the solution all around appeared to be exceedingly functional and have continually made many people much like me to get to their targets. Your amazing informative hints and tips can mean so much a person like me and somewhat more to my colleagues. With thanks; from everyone of us.
yeezys http://www.supplyyeezys.com
Reply curry
3:06 AM on October 8, 2021 
I as well as my pals ended up checking out the excellent tips and hints found on the blog and so before long developed a horrible feeling I never thanked the web blog owner for them. The boys were definitely totally passionate to read through them and have in effect definitely been taking advantage of these things. We appreciate you simply being very considerate and for finding this sort of decent themes millions of individuals are really needing to know about. Our sincere apologies for not expressing appreciation to earlier.
curry http://www.curryshoes.us.com
Reply hermes online
3:06 AM on October 8, 2021 
Thank you for your whole work on this web page. Ellie really loves making time for investigation and it is easy to see why. Almost all notice all of the dynamic medium you convey important guides through the web site and as well as boost response from some other people on the situation plus our favorite simple princess is learning a whole lot. Have fun with the remaining portion of the year. You are always conducting a first class job.
hermes online http://www.hermesonlineshop.com
Reply kd shoes
3:06 AM on October 8, 2021 
Thanks a lot for providing individuals with remarkably splendid chance to check tips from here. It is usually very excellent and jam-packed with a good time for me and my office colleagues to visit the blog no less than 3 times in 7 days to read through the new stuff you have got. And indeed, we're certainly satisfied with the superb suggestions you serve. Some 2 points in this posting are honestly the best we've ever had.
kd shoes http://www.kd-shoes.us
Reply curry 7 shoes
3:05 AM on October 8, 2021 
I'm also commenting to make you be aware of what a remarkable experience my friend's girl undergone studying your site. She learned plenty of pieces, with the inclusion of what it's like to possess a marvelous giving nature to have the others with no trouble master a variety of complex subject matter. You truly surpassed her desires. I appreciate you for offering those priceless, healthy, explanatory and in addition fun guidance on this topic to Emily.
curry 7 shoes http://www.curry7shoes.us
Reply nike x off white
3:05 AM on October 8, 2021 
I simply wanted to thank you so much all over again. I am not sure the things that I would have undertaken in the absence of the type of ways shared by you concerning my question. It was before a real frightening circumstance in my circumstances, but understanding the very professional manner you treated the issue forced me to cry with contentment. I am grateful for your assistance and in addition wish you recognize what a great job you were undertaking training the others through the use of your webpage. I am certain you haven't encountered all of us.
nike x off white http://www.nikexoffwhite.com
Reply giannis antetokounmpo shoes
3:05 AM on October 8, 2021 
Thank you for all of the effort on this blog. My niece take interest in participating in research and it's easy to see why. My partner and i learn all concerning the powerful ways you convey very important suggestions by means of your web blog and therefore strongly encourage participation from other individuals on the subject matter while our princess is actually being taught a great deal. Enjoy the remaining portion of the year. You are always carrying out a first class job.
giannis antetokounmpo shoes http://www.giannisantetokounmposhoes.us
Reply kyrie 4
5:49 PM on October 6, 2021 
I am glad for writing to make you be aware of of the beneficial encounter my daughter experienced studying the blog. She figured out some things, which include what it is like to possess a great giving mindset to get the rest just learn about specific problematic subject areas. You actually surpassed my expectations. Thank you for offering those invaluable, safe, explanatory and fun guidance on the topic to Julie.
kyrie 4 http://www.kyrie4shoes.us
Reply kyrie 6
5:49 PM on October 6, 2021 
I enjoy you because of all of your hard work on this web site. My daughter really likes carrying out internet research and it's easy to understand why. My spouse and i know all of the dynamic mode you give reliable tips and hints through this web blog and in addition strongly encourage participation from some others on this article while our simple princess is undoubtedly discovering a lot. Take advantage of the remaining portion of the new year. You have been carrying out a wonderful job.
kyrie 6 http://www.kyrie-6.com
Reply curry shoes
5:49 PM on October 6, 2021 
I and my guys were found to be analyzing the excellent techniques found on your web page and then at once I got a terrible suspicion I had not expressed respect to the web site owner for those strategies. All of the boys were definitely consequently passionate to study all of them and have in effect simply been taking advantage of those things. Thanks for actually being really helpful and for deciding on certain cool things millions of individuals are really eager to learn about. My personal honest regret for not expressing gratitude to you earlier.
curry shoes http://www.stephcurry.us
Reply jordan retro
5:48 PM on October 6, 2021 
I intended to send you one little bit of observation in order to give thanks as before with your awesome guidelines you have discussed on this website. It's certainly unbelievably open-handed of you in giving unhampered what exactly many people would've advertised as an electronic book to make some dough for their own end, especially considering the fact that you might well have tried it in case you wanted. These tactics as well worked as the good way to be aware that someone else have similar keenness similar to my own to know the truth great deal more on the subject of this problem. I am sure there are several more enjoyable sessions up front for folks who view your blog.
jordan retro http://www.jordan-retro.us.com
Reply jordan 13
5:46 PM on October 6, 2021 
I actually wanted to make a small word in order to express gratitude to you for all the magnificent instructions you are giving at this website. My time-consuming internet lookup has finally been rewarded with good points to write about with my friends. I would claim that we readers are extremely fortunate to exist in a useful place with many marvellous professionals with good tricks. I feel rather fortunate to have used your web pages and look forward to really more fun moments reading here. Thank you again for a lot of things.
jordan 13 http://www.jordan13.us.com
Reply supreme hoodie
5:45 PM on October 6, 2021 
I precisely desired to thank you very much again. I am not sure what I would have achieved without the actual methods documented by you about my question. It previously was a real alarming setting in my opinion, however , witnessing the specialised mode you treated it took me to weep with delight. Now i'm thankful for this support and thus wish you comprehend what an amazing job you were accomplishing teaching many people by way of your website. Probably you have never encountered any of us.
supreme hoodie http://www.supremeclothings.us.com
Reply AAfpnmb
5:29 PM on October 4, 2021 
???? ? ???????? ???? ? ???????? ????????? Ojingeo geim. ???? ? ???????? ???????? ?????? 1-8,9,10 ?????
Reply kevin durant shoes
8:06 PM on October 3, 2021 
I as well as my guys ended up viewing the best suggestions found on your web page then at once came up with a horrible feeling I had not expressed respect to the site owner for them. Those boys became for this reason passionate to read through them and have now clearly been loving these things. Thanks for simply being quite thoughtful and for going for this form of notable subject matter most people are really desperate to understand about. My very own honest apologies for not saying thanks to sooner.
kevin durant shoes http://www.kd-shoes.us
Reply lebron shoes
8:06 PM on October 3, 2021 
I enjoy you because of all your efforts on this web page. My mom really likes managing research and it's really easy to see why. A number of us hear all relating to the powerful tactic you convey reliable guides via your website and as well inspire contribution from visitors on this area so our daughter has been starting to learn a lot of things. Take advantage of the rest of the new year. Your carrying out a good job.
lebron shoes http://www.lebronjames.us.com
0