Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

LPM Virtual Services, LLC

Building Bridges & Forming Futures

LPM Lounge

LPM Lounge

Creating a New Standard of Excellence-Six Things You Can Do

Posted on April 14, 2020 at 4:25 PM


Below are six steps that you can take to continue to raise your own standards of excellence. These steps will make it easier than ever to stand out, be noticed, and have greater levels of success and satisfaction.

 

 

Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, “Would you be available between one and three?” Lori asked, “Which day?” The agent replied “Today of course.”

 

Hearing a strange noise coming from our furnace, another call was placed. Again, the appointment was made and the problem was solved the same day. (Are you surprised that the furnace and the plumbing company have the same ownership?)

 

Earlier this week my wife had a problem with her knee and after seeing our family doctor she was referred to a knee specialist - a specialist considered one of the best in Indianapolis. When she called for an appointment, I feared the worst. Instead, she had an appointment within 24 hours.

 

My guess is that as you read each of these short stories. You are surprised at the service we received. The fact is, this level of service should be the norm, but sadly isn't. Our experience has lowered the expectations of most of us.

 

The Good News

 

The good news in these examples is that it is easier than ever to stand out. When you are good, people will notice. When you are excellent, they will rave.

 

This goes for us personally, professionally, or as an organization.

 

Below are six steps that you can take to continue to raise your own standards of excellence. These steps will make it easier than ever to stand out, be noticed, and have greater levels of success and satisfaction.

 

What You Can Do

 

1. Get a current check on performance. Talk to those you served, whether your family, coworkers or Customers. Find out from them, how well you are doing in meeting their expectations. Listen to their feedback. Don't justify your current performance or blame others. Simply listen.

 

2. Determine the standard they want. Again, ask your Customers or those you serve for their input. Listen to their needs, wants and hopes.

 

3. Determine the standard you want. Remember that their expectations may not be very high based on their experience. Take their feedback and ideas into account, but remember that it is your responsibility to set the level of excellence you want to reach. Set the bar is high as you wish.

 

4. Under promise and over deliver. Taking the first three steps will heighten awareness and likely raise expectations immediately. As you work to grow your standards remember that you can reach your goal is small steps. Make promises based on your current capacity, not your fondest wish. Make the promise, then deliver more, then raise the level of your promise a bit the next time. Steady and slow wins the race – and remember it won’t take long to leave those you are racing with far behind. This approach will help you raise your standards, and the trust others have I you too.

 

5. Ask “what's not excellent?” This question will help you continue to find ways to improve your standards and delivery. Ask this question of yourself, of your teammates, and of other interested parties.

 

6. Measure performance. You've set new standards for yourself. The only way to reach them and maintain them is to measure your performance against those standards. Depending on the standards you are setting this may be very simple or quite complex. Don't make the measurement more difficult than necessary, but remember to measure.

 

It is clear that these steps have obvious application for serving Customers better. While I encourage you to consider their applications to customer service, I also hope you will consider using them in other areas on your life.

 

It's time to raise the bar. It's time to set new standards. Standards won’t raise themselves; we must raise them consciously and consistently. The steps above will help you take that conscious action.

What are you going to do to raise the bar?

Categories: Customer Support Strategies, Grow your business, Working from home

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

5288 Comments

Reply golden goose
3:29 PM on February 25, 2022 
I'm also writing to let you understand what a useful encounter our girl found viewing the blog. She noticed a good number of details, with the inclusion of what it's like to have a marvelous helping mindset to make the others without hassle master selected impossible matters. You actually exceeded visitors' expectations. Thank you for showing those invaluable, dependable, explanatory as well as cool guidance on this topic to Julie.
golden goose http://www.goldengooseoutletonline.us.com
Reply kyrie irving shoes
3:25 PM on February 25, 2022 
I must voice my respect for your generosity giving support to folks that actually need guidance on this particular subject matter. Your real commitment to getting the solution along appeared to be especially informative and has really made women like me to achieve their endeavors. Your warm and helpful hints and tips means this much to me and still more to my colleagues. Thanks a ton; from all of us.
kyrie irving shoes http://www.kyrieirvingshoes.us.com
Reply LisaGeart
3:25 PM on February 25, 2022 
cheep cealis sublingual
Reply bape
3:25 PM on February 25, 2022 
I just wanted to write down a quick comment so as to say thanks to you for all of the stunning secrets you are giving out at this website. My extended internet investigation has at the end of the day been honored with wonderful facts and strategies to talk about with my classmates and friends. I 'd declare that most of us readers are extremely endowed to live in a fabulous place with so many awesome individuals with insightful plans. I feel rather fortunate to have discovered your website and look forward to really more entertaining minutes reading here. Thanks again for a lot of things.
bape http://www.bapehoodie.us
Reply jordan shoes
1:33 PM on February 25, 2022 
I simply wanted to post a remark to express gratitude to you for some of the unique instructions you are sharing on this site. My prolonged internet research has finally been recognized with reasonable points to talk about with my family and friends. I 'd tell you that many of us site visitors actually are really fortunate to live in a really good site with very many wonderful individuals with very beneficial principles. I feel rather blessed to have seen your site and look forward to so many more awesome moments reading here. Thanks once again for all the details.
jordan shoes http://www.jordanshoes.us
Reply yeezy boost 500
1:32 PM on February 25, 2022 
I intended to compose you that very small note just to give many thanks over again on your fantastic ideas you have shared here. It's so incredibly generous with you to present unhampered exactly what many individuals would have distributed for an e-book to earn some cash for their own end, and in particular considering the fact that you could possibly have tried it if you decided. The tips likewise worked to be the easy way to be aware that most people have the identical passion similar to my very own to grasp whole lot more concerning this issue. I know there are thousands of more pleasurable situations in the future for individuals who read carefully your blog.
yeezy boost 500 http://www.yeezy-500.us.com
Reply yeezy shoes
1:31 PM on February 25, 2022 
I actually wanted to post a simple word to thank you for these unique concepts you are posting on this website. My particularly long internet investigation has at the end of the day been honored with really good content to go over with my close friends. I would tell you that we website visitors are definitely fortunate to dwell in a decent website with so many perfect individuals with good suggestions. I feel quite grateful to have seen the webpages and look forward to tons of more entertaining times reading here. Thanks a lot again for a lot of things.
yeezy shoes http://www.yeezy-sneakers.us
Reply golden goose shoes
1:31 PM on February 25, 2022 
I actually wanted to type a note to thank you for all of the fabulous tricks you are showing at this website. My prolonged internet search has now been rewarded with reasonable facts and strategies to go over with my family. I 'd say that many of us visitors are very much endowed to dwell in a great site with many perfect professionals with insightful concepts. I feel somewhat grateful to have used the webpages and look forward to some more fabulous times reading here. Thank you again for everything.
golden goose shoes http://www.goldengooseshoes.us.org
Reply jordan shoes
1:30 PM on February 25, 2022 
I as well as my buddies came taking note of the nice thoughts found on your web site while unexpectedly came up with a terrible feeling I never expressed respect to the web blog owner for those tips. Most of the young boys are actually consequently happy to read through all of them and have absolutely been using them. Many thanks for indeed being so considerate and also for selecting such superior guides most people are really wanting to be aware of. Our honest regret for not expressing gratitude to earlier.
jordan shoes http://www.cheapjordan.us
Reply chrome hearts store
1:30 PM on February 25, 2022 
I'm commenting to let you understand what a notable discovery my friend's daughter experienced studying your webblog. She picked up plenty of details, including how it is like to possess a marvelous teaching character to let men and women with ease have an understanding of certain multifaceted subject areas. You truly exceeded my desires. I appreciate you for giving such good, trustworthy, revealing and in addition unique thoughts on that topic to Emily.
chrome hearts store http://www.chromeheartstoreonline.com
Reply AmyGeart
7:43 AM on February 25, 2022 
5mg cialis daily use
Reply retro jordans
5:02 AM on February 25, 2022 
My wife and i were very thrilled when Louis managed to complete his researching while using the precious recommendations he received from your own web site. It's not at all simplistic just to continually be making a gift of tactics which usually people have been making money from. And we all figure out we now have the website owner to thank for this. The type of illustrations you have made, the straightforward web site navigation, the relationships you will help to instill - it's got many sensational, and it's really assisting our son and the family reason why this theme is excellent, which is especially pressing. Many thanks for the whole thing!
retro jordans http://www.jordan-retro.us.com
Reply bape
5:00 AM on February 25, 2022 
I wish to show some appreciation to the writer for bailing me out of such a scenario. Because of researching through the world-wide-web and obtaining suggestions that were not beneficial, I assumed my entire life was well over. Living without the presence of strategies to the issues you have resolved by means of your main posting is a critical case, as well as ones that could have badly affected my career if I had not encountered the blog. Your own training and kindness in playing with almost everything was helpful. I don't know what I would have done if I had not come across such a thing like this. It's possible to at this point relish my future. Thank you very much for your expert and effective help. I will not hesitate to endorse the website to anyone who would like tips on this problem.
bape http://www.bapes.us.org
Reply golden goose
4:59 AM on February 25, 2022 
Thanks a lot for giving everyone remarkably brilliant possiblity to discover important secrets from this website. It's always very ideal and also stuffed with fun for me and my office colleagues to visit the blog a minimum of 3 times a week to find out the fresh guidance you have. Of course, I'm actually pleased for the incredible suggestions served by you. Some two facts on this page are unequivocally the most suitable we have all ever had.
golden goose http://www.goldengooses.us
Reply air jordan 1
10:15 PM on February 24, 2022 
I and also my friends happened to be reviewing the best tricks from your website and all of a sudden got an awful feeling I had not thanked you for those secrets. Most of the boys were as a result warmed to see all of them and now have sincerely been taking advantage of these things. Appreciation for genuinely really kind and then for picking variety of superior subject areas most people are really desperate to learn about. Our sincere regret for not saying thanks to sooner.
air jordan 1 http://www.jordan1shoes.us
Reply bape clothing
10:00 PM on February 24, 2022 
I want to show thanks to this writer just for rescuing me from this type of issue. Because of looking throughout the the net and finding advice which were not helpful, I assumed my entire life was gone. Existing without the approaches to the issues you have sorted out through this guideline is a crucial case, and those that might have adversely affected my career if I had not come across your site. Your understanding and kindness in dealing with all the things was very helpful. I don't know what I would have done if I had not come upon such a point like this. I'm able to at this time look forward to my future. Thanks for your time so much for this high quality and results-oriented help. I won't be reluctant to suggest your blog to any person who needs to have assistance on this subject.
bape clothing http://www.bape-clothing.us
Reply retro jordans
9:59 PM on February 24, 2022 
I'm also commenting to let you be aware of what a helpful discovery my cousin's child went through going through yuor web blog. She noticed such a lot of details, including how it is like to possess an excellent teaching style to have other people with ease fully understand some complex subject areas. You truly exceeded my desires. Many thanks for showing those beneficial, healthy, educational and as well as fun tips on your topic to Evelyn.
retro jordans http://www.retro-jordans.us.com
Reply off white jordan 1
9:57 PM on February 24, 2022 
My husband and i got so lucky Emmanuel could complete his web research through your precious recommendations he made from your own site. It is now and again perplexing just to possibly be giving away helpful tips which usually a number of people have been trying to sell. We grasp we now have you to appreciate for that. The explanations you made, the simple site navigation, the friendships you can make it easier to foster - it's all impressive, and it's really leading our son and us know that the issue is amusing, which is certainly truly important. Many thanks for all!
off white jordan 1 http://www.offwhitexjordan1.com
Reply jordan 1
7:20 PM on February 24, 2022 
I wish to express my appreciation for your generosity supporting those people who really need help on this particular subject. Your real commitment to getting the message around appears to be exceptionally helpful and has specifically enabled people like me to attain their goals. Your personal informative recommendations implies a whole lot a person like me and substantially more to my mates. Many thanks; from all of us.
jordan 1 http://www.jordan1shoes.us
Reply hermes birkin
7:04 PM on February 24, 2022 
I wanted to construct a simple remark so as to express gratitude to you for the marvelous information you are writing on this website. My rather long internet search has finally been honored with useful content to exchange with my neighbours. I would express that we visitors actually are undeniably blessed to exist in a fantastic website with so many special individuals with interesting strategies. I feel truly blessed to have seen the website page and look forward to plenty of more entertaining moments reading here. Thanks again for all the details.
hermes birkin http://www.hermesbirkins.com