Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

LPM Virtual Services, LLC

Building Bridges & Forming Futures

LPM Lounge

LPM Lounge

Creating a New Standard of Excellence-Six Things You Can Do

Posted on April 14, 2020 at 4:25 PM


Below are six steps that you can take to continue to raise your own standards of excellence. These steps will make it easier than ever to stand out, be noticed, and have greater levels of success and satisfaction.

 

 

Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, “Would you be available between one and three?” Lori asked, “Which day?” The agent replied “Today of course.”

 

Hearing a strange noise coming from our furnace, another call was placed. Again, the appointment was made and the problem was solved the same day. (Are you surprised that the furnace and the plumbing company have the same ownership?)

 

Earlier this week my wife had a problem with her knee and after seeing our family doctor she was referred to a knee specialist - a specialist considered one of the best in Indianapolis. When she called for an appointment, I feared the worst. Instead, she had an appointment within 24 hours.

 

My guess is that as you read each of these short stories. You are surprised at the service we received. The fact is, this level of service should be the norm, but sadly isn't. Our experience has lowered the expectations of most of us.

 

The Good News

 

The good news in these examples is that it is easier than ever to stand out. When you are good, people will notice. When you are excellent, they will rave.

 

This goes for us personally, professionally, or as an organization.

 

Below are six steps that you can take to continue to raise your own standards of excellence. These steps will make it easier than ever to stand out, be noticed, and have greater levels of success and satisfaction.

 

What You Can Do

 

1. Get a current check on performance. Talk to those you served, whether your family, coworkers or Customers. Find out from them, how well you are doing in meeting their expectations. Listen to their feedback. Don't justify your current performance or blame others. Simply listen.

 

2. Determine the standard they want. Again, ask your Customers or those you serve for their input. Listen to their needs, wants and hopes.

 

3. Determine the standard you want. Remember that their expectations may not be very high based on their experience. Take their feedback and ideas into account, but remember that it is your responsibility to set the level of excellence you want to reach. Set the bar is high as you wish.

 

4. Under promise and over deliver. Taking the first three steps will heighten awareness and likely raise expectations immediately. As you work to grow your standards remember that you can reach your goal is small steps. Make promises based on your current capacity, not your fondest wish. Make the promise, then deliver more, then raise the level of your promise a bit the next time. Steady and slow wins the race – and remember it won’t take long to leave those you are racing with far behind. This approach will help you raise your standards, and the trust others have I you too.

 

5. Ask “what's not excellent?” This question will help you continue to find ways to improve your standards and delivery. Ask this question of yourself, of your teammates, and of other interested parties.

 

6. Measure performance. You've set new standards for yourself. The only way to reach them and maintain them is to measure your performance against those standards. Depending on the standards you are setting this may be very simple or quite complex. Don't make the measurement more difficult than necessary, but remember to measure.

 

It is clear that these steps have obvious application for serving Customers better. While I encourage you to consider their applications to customer service, I also hope you will consider using them in other areas on your life.

 

It's time to raise the bar. It's time to set new standards. Standards won’t raise themselves; we must raise them consciously and consistently. The steps above will help you take that conscious action.

What are you going to do to raise the bar?

Categories: Customer Support Strategies, Grow your business, Working from home

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

6938 Comments

Reply off white
8:14 PM on August 11, 2022 
I precisely had to thank you very much once more. I am not sure the things I would've undertaken in the absence of these solutions contributed by you concerning such a topic. Previously it was a difficult problem in my opinion, nevertheless seeing this expert approach you handled the issue forced me to cry over contentment. I will be thankful for your help and thus have high hopes you know what an amazing job you happen to be doing instructing others with the aid of your webpage. I am certain you haven't met all of us.
off white http://www.off-whites.us
Reply supreme hoodie
8:13 PM on August 11, 2022 
My husband and i were relieved when Albert managed to finish up his investigations via the ideas he got while using the blog. It is now and again perplexing just to choose to be giving away tactics which usually many others could have been making money from. Therefore we know we have you to appreciate for this. The main illustrations you made, the straightforward website navigation, the relationships you give support to foster - it's got most powerful, and it's really helping our son and the family believe that the topic is entertaining, and that's pretty important. Thanks for all the pieces!
supreme hoodie http://www.supremeclothingsstore.com
Reply cdielektrik
7:22 PM on August 11, 2022 
rams mob squad hat for uk michael kors sullivan college soccer shirts one piece outfit for womens uga long sleeve t shirt for cheap
cdielektrik http://www.cdielektrik.com/
Reply tyvano
6:34 PM on August 11, 2022 
stephen curry 3 shoes white blue fred taylor jaguars jersey for cheap diamond knit hat kit nike mercurial junior victory nike san diego chargers 24 ryan mathews light blue game jersey
tyvano http://www.tyvano.com/
Reply moncler jackets
5:55 PM on August 11, 2022 
I in addition to my pals were reading through the good solutions found on the blog and the sudden I had a horrible feeling I had not expressed respect to the web site owner for those tips. Most of the ladies appeared to be absolutely happy to learn all of them and now have really been taking advantage of those things. Appreciation for really being well helpful and for considering this kind of wonderful topics millions of individuals are really needing to understand about. Our sincere apologies for not saying thanks to you earlier.
moncler jackets http://www.monclerjackets.us.org
Reply cheap giannis shoes
5:52 PM on August 11, 2022 
I needed to put you one very little word just to say thanks once again for those unique knowledge you've discussed on this website. It has been really remarkably open-handed with you to allow unhampered exactly what many of us could have made available as an ebook to help with making some money for themselves, chiefly given that you could possibly have done it in the event you wanted. These suggestions likewise acted like a easy way to fully grasp most people have similar interest the same as my very own to know the truth a great deal more regarding this matter. I am sure there are numerous more enjoyable instances in the future for individuals who scan your blog post.
cheap giannis shoes http://www.giannisantetokounmposhoes.us
Reply supreme new york
4:53 PM on August 11, 2022 
I enjoy you because of all your valuable labor on this web site. My mother delights in making time for investigation and it's simple to grasp why. I notice all about the compelling way you present advantageous strategies through the web site and therefore increase response from the others on that subject matter plus our own child is in fact studying a lot of things. Enjoy the rest of the year. You have been doing a useful job.
supreme new york http://www.supremenewyork.us.com
Reply golden goose sneakers
2:26 PM on August 11, 2022 
My husband and i were absolutely joyful that Edward could conclude his web research through the entire precious recommendations he discovered from your very own web page. It's not at all simplistic to simply choose to be giving away tips and tricks which often other folks may have been trying to sell. And we also understand we have the writer to thank for this. The main illustrations you've made, the straightforward site menu, the friendships your site assist to promote - it is mostly spectacular, and it is making our son in addition to our family reckon that the article is interesting, and that's exceptionally serious. Thank you for all the pieces!
golden goose sneakers http://www.goldengooseshoes.us.org
Reply air jordan
2:22 PM on August 11, 2022 
I have to show my appreciation to this writer for bailing me out of this type of incident. Right after checking throughout the online world and obtaining tricks which were not pleasant, I was thinking my entire life was over. Being alive devoid of the solutions to the difficulties you have resolved all through your main site is a critical case, and ones which may have badly damaged my entire career if I had not come across your site. Your actual know-how and kindness in dealing with almost everything was crucial. I am not sure what I would've done if I hadn't encountered such a stuff like this. I'm able to at this point look ahead to my future. Thanks for your time so much for this high quality and amazing help. I will not think twice to suggest your site to any person who will need guidelines about this issue.
air jordan http://www.airjordansstore.com
Reply yeezy 350
2:21 PM on August 11, 2022 
I must show my thanks to you just for rescuing me from this particular scenario. Because of surfing around through the the web and meeting opinions that were not helpful, I thought my entire life was done. Being alive without the presence of strategies to the problems you have resolved by way of your main guideline is a critical case, and ones that could have in a wrong way affected my entire career if I had not encountered your web page. Your personal talents and kindness in touching all the things was excellent. I'm not sure what I would've done if I had not come upon such a solution like this. I can at this point relish my future. Thanks so much for your expert and sensible help. I will not hesitate to suggest the sites to anyone who requires care on this situation.
yeezy 350 http://www.yeezy350boost-v2.us
Reply hermes
2:21 PM on August 11, 2022 
I intended to compose you the very little word to be able to thank you very much the moment again for these marvelous tips you have documented on this website. This is pretty generous with people like you to make without restraint what exactly a lot of folks might have advertised for an e book to earn some bucks for themselves, especially considering the fact that you might have tried it in case you wanted. The ideas likewise served to become a great way to be aware that other individuals have the identical fervor like my own to know way more concerning this issue. I'm sure there are several more fun situations up front for people who take a look at your blog post.
hermes http://www.hermesonlineshop.com
Reply off white
2:19 PM on August 11, 2022 
I truly wanted to jot down a brief word to be able to thank you for those wonderful facts you are showing on this site. My incredibly long internet look up has finally been rewarded with excellent details to share with my family. I would state that that most of us visitors actually are undoubtedly lucky to be in a notable place with very many marvellous people with good things. I feel really happy to have discovered your weblog and look forward to tons of more awesome minutes reading here. Thank you once again for all the details.
off white http://www.offwhites.us.com
Reply cheap curry shoes
2:19 PM on August 11, 2022 
I intended to compose you this bit of observation so as to give thanks once again with the unique concepts you have shown on this website. This is so pretty generous of people like you to offer extensively just what a number of people could possibly have distributed as an electronic book to help make some cash on their own, principally seeing that you could have tried it if you decided. These solutions additionally served to be the good way to be sure that some people have the identical keenness much like my personal own to see significantly more when considering this issue. I know there are numerous more fun times up front for folks who scan your website.
cheap curry shoes http://www.stephcurryshoes.com
Reply UgoGeart
2:09 PM on August 11, 2022 
order ventolin from canada no prescription
Reply curry 6 shoes
1:31 PM on August 11, 2022 
I am writing to let you understand what a fine experience my daughter had going through your webblog. She noticed such a lot of pieces, with the inclusion of what it's like to possess an awesome giving spirit to get a number of people without difficulty master selected tortuous subject matter. You really exceeded her expected results. Many thanks for offering those priceless, healthy, explanatory and also cool tips about this topic to Ethel.
curry 6 shoes http://www.curry-6.us
Reply kd13
1:30 PM on August 11, 2022 
I am also commenting to make you understand of the fabulous experience my wife's girl encountered going through your webblog. She came to find lots of pieces, including how it is like to possess an incredible giving heart to let the others without difficulty thoroughly grasp some complex matters. You truly did more than her expected results. Thanks for presenting the beneficial, dependable, informative not to mention unique guidance on the topic to Ethel.
kd13 http://www.kd13shoes.us
Reply moncler
1:29 PM on August 11, 2022 
I and my guys have been reading through the good recommendations on your website and so instantly developed a terrible feeling I never thanked the web site owner for those secrets. These men had been absolutely glad to read all of them and already have certainly been using them. I appreciate you for indeed being really thoughtful and for going for this form of superb topics millions of individuals are really wanting to be informed on. Our own sincere regret for not expressing appreciation to sooner.
moncler http://www.monclerjackets.us
Reply chrome hearts online store
1:29 PM on August 11, 2022 
I'm just writing to make you know of the terrific encounter my friend's princess had studying your web site. She figured out too many pieces, which included what it's like to possess a great helping mood to get most people without difficulty thoroughly grasp some tortuous subject areas. You truly surpassed people's expectations. Many thanks for presenting the great, trustworthy, explanatory and in addition cool thoughts on your topic to Lizeth.
chrome hearts online store http://www.chromeheartstoreonline.com
Reply supreme hoodie
1:29 PM on August 11, 2022 
Thank you so much for giving everyone such a brilliant opportunity to check tips from this blog. It really is so awesome and jam-packed with fun for me personally and my office peers to visit the blog at minimum thrice per week to read through the new stuff you have got. And of course, I'm certainly astounded with all the dazzling information you serve. Selected 2 ideas in this posting are in truth the most beneficial I've had.
supreme hoodie http://www.supremes-clothing.com
Reply yeezy 350 v2
1:28 PM on August 11, 2022 
I am just commenting to make you know of the helpful experience my friend's girl undergone going through your blog. She even learned plenty of things, which include what it is like to possess an awesome helping nature to let many more with ease know precisely chosen tortuous subject areas. You undoubtedly did more than my expectations. Many thanks for distributing the great, healthy, explanatory and in addition cool tips on your topic to Kate.
yeezy 350 v2 http://www.yeezyboost350.org